Shipping Details and How We Get Your Beautiful Nucleus Clothing Delivered to you Fast.

Shipping Details on how our beautiful garments are made to order. We endeavour to get them to you in 5 to 7 working days. If your item takes longer to make this will be in the Description on the page. If we have issues getting your parcel to you in time we will absolutely inform you every step of the way. If this is an emergency, please liaise with Nucleus Clothing before ordering so we update your shipping details and can try our best to get your Nucleus Clothing to you in time (info@nucleus.co.za). We also offer self-collection if you’re in Cape Town.

Shipping

Shipping Details and Freight Companies Nucleus Clothing Uses For Deliveries

We Ship using Internet Express, Courier Guy and or Colivery depending on the need. Once your goods are on the way you’ll receive shipping notifications from these couriers with your Waybill and notification. It’s important that we have the correct address and telephone number so we can get your Nucleus Clothing item to you timeously.

We also use Tunl to ship Internationally. On Tunl we use Fedex Priority, please see which countries we ship to further down. You can expect your goods once shipped within 10 working days from dispatch.

Shipping Charges

Shipping in South Africa

When ordering in South Africa, we offer a standard delivery of R100, if orders are below R999.99 However, any orders over R999.99 are shipped to your door free of charge! Our couriers will deliver your order within 2-4 working days of dispatch and you will be provided with a tracking number which you can use to trace your parcel online. Once your order has been shipped, you will receive a confirmation email with details and tracking information. We hope this has been helpful and look forward to your order!

Self-Collection

We offer self-collection if you’re in Cape Town. This helps if your order is time sensitive or under our free shipping charge. Please select under shipping. We’ll inform you by email when your order is ready for collection. Our Self-collection is at Narona, 39 Trill Rd, Observatory, Cape Town. Get yourself an amazing cup of Deluxe Coffee and something delicious to eat as well. We highly recommend their coffee and food.

South African Returns Shipping

We endeavour to help you return your item if you’re not satisfied. Please click the Returns Button located on the Returns page. Make sure everything is included in your return (please see our returns policy). Our returns are R80 for items being returned that are over the value to be deducted when the refund is issued.

If returns aren’t accepted for whatever reason (please see our returns policy) a further R130 will be charged to send the return back to you.

International Shipping

We have partnered with Tunl in order to ship internationally. International shipping is calculated at checkout We’ll provide you with a tracking number, courier details, and estimated delivery date as soon as your order has been shipped. Please note that import duties and taxes are not included and will need to be paid by the customer. However some countries offer a De Minimis threshold before import duties are charged.

Countries with De Minimis and their Thresholds:

  • United States: $800 USD for duty, with a separate threshold for taxes that can vary.
  • European Union: €150 for duty, but VAT is always charged.
  • Australia: $1,000 AUD.
  • Canada: CAD$20.
  • Japan: ¥10,000 JPY.
  • United Kingdom: £135 GBP (Duty-free, but VAT still applies).
  • India: ₹0 INR (No De Minimis, all imports are taxed).
  • Algeria: 50,000 DZD.
  • Andorra: 220 EUR.
  • Albania: 100 USD. 

Countries we Ship to:

Botswana, Malawi, Namibia, United Kingdom (Great Britain), Lesotho, Mozambique, Swaziland, Zambia, Zimbabwe, Belgium, United States of America, Cyprus, France, Germany, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, Netherlands, Switzerland, Turkey, Australia, China, Hong Kong SAR, China, Israel, Japan, Malaysia, New Zealand, Palestinian Territory, Philippines, Singapore, South Korea, Taiwan, Thailand, Canada, Austria, Bulgaria, Denmark, Finland, Greece, Hungary, Norway, Poland, Portugal, Spain, Sweden

International Returns:

International Returns (any other country besides South Africa) will need to be shipped back to us with your own courier and at your own expense. You can return items (1 Arnold str, Observatory, Cape Town, 7925, South Africa) within 14 days of receipt of delivery. It can take up to 25 days for an item to reach us once you return it. Please make sure all of the order is returned. After we receive the item, allow up to seven business days for the refund amount to reflect in your account. Normal Return conditions must be met.