Please read the below refund and returns policy of Nucleus Clothing in Cape Town. Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it, unworn, unwashed with the swing ticket on as it was originally attached. It must also be in the original packaging. Please fill in the Refund / Returns form.
Once form is filled in and acceptance for collection is emailed to you, we’ll send our courier to collect.
Nucleus will pay for the return to the value of R60. The remaining R60 is for the purchasers account that will be deducted when returns are processed and refunds given. If the return is not accepted R120 will be charged and another R120 (total R240) will be charged to return it back to purchaser). An invoice will be sent and payment will need to be received before goods are sent back. If you’re unsure if a return will be processed, please write to returns@nucleus.co.za
Several types of goods are exempt from being returned in our refund and returns policy. We do not accept returns for intimate clothing like panties, underwear or lingerie.
Additional non-returnable items are as follows
- Gift cards
To complete your return, we require a receipt or proof of purchaseor your order number.
We need to be notified of your return within 14 days (returns@nucleus.co.za) and the return needs to arrive at us within 14 days of receipt of delivery.
When Your Returned Item is Received
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, credit will be through PayFlex or original method of payment, within 30 days.
Late or Missing Refunds – Please Check The Following in our Refund and Returns Policy
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact Nucleus Clothing.
Returning Clothing on Sale from Nucleus Clothing
Only regular-priced items may be refunded. Clothing Items on Sale cannot be refunded.
Replacing Clothing Items
We only replace items if they are defective or damaged or the wrong size, we quality check each and every product by hand before packaging and sending to you. Therefore if it’s obviously not a manufacturing fault, you will not get a refund or exchange. If you need to exchange it for the same item, send us an email at returns@nucleus.co.za and send your item to: 1 Arnold Str, Observatory, Cape Town, South Africa, 7925
Gift Returns
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
How to Return an item of Clothing to Nucleus Clothing
To return your product, you should mail your product to: 1 Arnold Str, Observatory, Cape Town, South Africa, 7925.
Please notify us of your return at returns@nucleus.co.za before you send items, items need to be returned to us within 14 days from receipt of delivery.
You will be responsible for paying part of your own shipping costs for returning your item (R60). Shipping costs are non-refundable. If you receive a refund, the cost of the original shipping (if any) will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
Contact us at returns@nucleus.co.za for questions related to refunds and returns.
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